Returns & Exchanges
To request for a return or an exchange please email firstname.lastname@example.org. Only unworn, unaltered item(s) are eligible for return and will be refunded in the original form of payment or exchanged for what is available. All returns must be received by Ming Yu Wang within 7 days from the postmark date of your initial order delivery. All sales are final and not refundable after the 7 days grace period. We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at the clients expense and a refund will not be granted.
Domestic returns and exchanges are free of charge. Please email us to request for a return shipping label.
International customers are responsible for the return shipping cost. Please mark "RETURNED GOODS" on the commercial invoice through your designated courier company. This is to ensure that the items do not incur additional customs duties and taxes. For exchanges, a $40 USD shipping fee will be applied.
A photograph of the item with a description of the defect.
A proof of purchase using the original email invoice from us.
Repairs to damaged goods are assessed on a case by case basis and fees may apply if repair is possible.
All on sale items, items with a discount code greater than 15%, the fine jewelry collection, pre-ordered items, customized items, items purchased as an exchange or for store credit are final sale and not refundable.
Please email email@example.com for all pre-order inquiries.