RETURN POLICY

To request for a return or an exchange please email hello@mingyuwangnewyork.com.  Only unworn, unaltered item(s) are eligible for return and will be refunded in the original form of payment or exchanged for what is available.  All returns must be received by Ming Yu Wang within 7 days from the postmark date of your initial order delivery.  All sales are final and not refundable after the 7 days grace period.  We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above.  If your package is not accepted, it will be sent back to you at the clients expense and a refund will not be granted.

Domestic returns and exchanges are free of charge.  Please email us to request for a return shipping label. 

International customers are responsible for the return shipping cost.  Please mark "RETURNED GOODS" on the commercial invoice through your designated courier company.  This is to ensure that the items do not incur additional customs duties and taxes.  For exchanges, a $40 USD shipping fee will be applied.  

 

DEFECTIVE ITEMS

All items are quality checked and very rarely there may be a defect we didn't notice.  Please note that wear and tear in the course of normal use is NOT considered a manufacturing defect.  Jewelry and gemstones are delicate and should be handled with care.  Gemstones breaking from mishandling is not considered a manufacturing defect.  Please see Care Instructions on the website for further information.  If you find your pieces with a manufacturing defect we will gladly repair, exchange or refund the original piece in accordance with the following process.  The product must have been purchased within 7 days of notification.  You must notify by email at shop@mingyuwangnewyork.com with:
  • A photograph of the item with a description of the defect.
  • A proof of purchase using the original email invoice from us.

 

REPAIRS

Repairs to damaged goods are assessed on a case by case basis and fees may apply if repair is possible.

 

FINAL SALE

All on sale items, items with a discount code greater than 15%, the fine jewelry collection, pre-ordered items, customized items, items purchased as an exchange or for store credit are final sale and not refundable.

  

PRE-ORDERS

Please email hello@mingyuwangnewyork.com for all pre-order inquiries.