All plated pieces are finished in 5 microns electroplating. Do not scratch, polish, or clean plated jewelry with chemicals. To remove stains you may wipe gently with a soft damp cloth. All stones are custom cut using AAA quality. Each gemstone's color and pattern may vary due to its natural properties. Your piece will bear individual characteristics and although equally as beautiful and unique, will vary slightly from the photograph. We are regrettably not able to exchange for a different piece based on the characteristics of gemstones. If you are concerned about this variance, please contact your closest stockist to choose for yourself in store. High impact on the stones may cause cracking and chipping. Please avoid slamming and dropping of the stones. Do not swim, bathe, or shower with your jewelry and avoid unnecessary exposure to heat and moisture where possible.
Perfume and cosmetics can cause metal surfaces to become dull and oxidized, please apply prior to wearing jewelry. Please store all pieces properly in the original pouch and box to prevent scratches and oxidation. Metal will tarnish naturally over time and can be cleaned easily with TARN-X. Simply apply a small amount of TARN-X with a Q-tip over the metal to remove tarnish. Be sure to rinse the excess TARN-X off with clean water and dry completely with a soft towel or hair dryer before wear and storage. TARN-X should not be applied on gemstones because it may cause permanent damage. Avoid any contact with chlorine as it may damage and discolor the pieces. Tarnish is also accelerated in a humid environment. Oily salts from fingers can also tarnish metal.
Avoid bending and reshaping all the pieces. This may cause permanent damage to the plating and the original design. All of the pieces are handmade and are delicate in nature. Please treat them with care to improve their longevity.
Unfortunately we are unable to accept returns unless a manufacturing defect is present.
All items are quality checked and very rarely there may be a defect we didn't notice. Please note that wear and tear in the course of normal use is NOT considered a manufacturing defect. Jewelry and gemstones are delicate and should be handled with care. Gemstones breaking from mishandling is not considered a manufacturing defect. Please see Care Instructions on the website for further information.
If you find your pieces with a manufacturing defect we will gladly repair, exchange or refund the original piece in accordance with the following process:
The product must have been purchased within 7 days of notification.
You must notify MING YU WANG by email at email@example.com with:
- A photograph of the item with a description of the defect.
- A proof of purchase using the original email invoice from MING YU WANG.
We will respond within two business days with a RA (Return Authorization) number and confirmation of the address to post your item. Items must be sent via courier with a tracking number. MING YU WANG cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned must be securely packaged with protective wrapping and clearly addressed. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting. For international returns you must mark "RETURNED GOODS" on the commercial invoice through your designated courier company. This is to ensure that the items do not incur additional customs duties and taxes. The item will be assessed upon return for defect. MING YU WANG will then repair, replace, refund or in circumstances offer an exchange if the item cannot be repaired or replaced. Replacements are only possible if the item is available. If an exchange is offered and the price of the item differs from the original amount then MING YU WANG will refund the difference or request payment prior to sending the new item. Refunds will be made through original payment method. The refund will be processed as soon as the items have been received by MING YU WANG; however, please allow up to 14 days from the day you return the item for your account to be credited. Please note that unfortunately, returns may not be made from a MING YU WANG stockist. Please visit the stockist where the item was purchased from and follow their Return Policy.
Repairs to damaged goods are assessed on a case by case basis and fees may apply if repair is possible.
EXCHANGE FOR SIZE
For full priced items you may exchange for a different size within 7 business days from the date of arrival to the date the return gets posted through any major trackable courier service. Customers will be responsible for all shipping, re-shipping, and duty charges for exchanges. We will not exchange any items that show signs of wear or tear. Any type of minor scratches will not be accepted for exchange. Exchanges are only possible if the item is available. Exchanges are not possible for sale items. Again, we will respond within two business days with a RA (Return Authorization) number and confirmation of the address to post your item. Items must be sent via courier with a tracking number. MING YU WANG cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned must be securely packaged with protective wrapping and clearly addressed. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting. For international returns you must mark "RETURNED GOODS" on the commercial invoice through your designated courier company. This is to ensure that the items do not incur additional customs duties and taxes.
Orders are processed within 2 business days once payment is confirmed. Business days are Monday through Friday, excluding holidays unless specified. Orders are processed from New York, NY. Buyer will receive a shipment confirmation email with the shipping tracking number. Residents of New York will pay state tax of 8.875% on their purchase. Residents of Long Island (Nassau & Suffolk) will pay state tax of 8.625% on their purchase. We offer free domestic shipping via FedEx Ground and a flat rate of $20.00 USD for international shipping via FedEx International Economy. Please allow 5 to 7 business days until arrival. For international orders, a customs duty will be charged to you depending upon the country in which you reside. MING YU WANG is not responsible for payment of this duty.
We do not offer weekend deliveries. We cannot accept military APO/FPO addresses and PO Boxes for deliveries.
For further inquiries please contact firstname.lastname@example.org
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